Frequently Asked Questions
How much is the membership?
The membership is free for one year after paying the $5 registration fees.
Is it free to Join KizuruMate?
No, there are $5 registration fees that must be paid before joining KizuruMate. after paying the $5 registration fees, you will be granted access to the following features for 1 year: send and receive messages, reply to messages, chat with other members and more.
What is the next step after I Join?
Your next step after you join is to confirm your email address by clicking on the confirm link that we sent to your email then after confirming your email you wait for your profile to be reviewed and approved.
How long does it takes for my profile to be reviewed?
We review profiles within 3-7 days. you will receive a welcome email after your profile is approved, if you did not receive the welcome email, please come to the website and try to login to your account after 7 days of joining.
What are the photo approval requirements?
1. Your photo must be real photo of you
2, Your photo must not be a group photo if your profile is just for you only
3. Your photo must not be blurry
4. Your photo must not be a naked photo
5. Your photo must not be a baby photo, animal photo or another person’s photo
6. Your photo must not be a distant photo, face covered photo, eyes blind photo
What are the profile approval requirements?
1, Your profile must not contain email address, phone number, website, home address or any contact information
2. Your profile must not be fake or created for purpose of adverting on our site
3. Your profile must not contain any abusive words
4. We do not allow profile duplication
Ensure to follow the above profile requirement as your registration fees will not be refunded if you fail to follow the profile rules and your profile will be denied.
Can I request a refund?
No, your registration fees and membership fees are non refundable
How do I cancel my membership or subscription or recurring payment?
Please contact us by submitting ticket so we may guide you on how to cancel your membership or subscription or recurring payment. ensure to include your reason for your cancellation request. please note, we do not issue any refund for any cancellation request.